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Store Policies Store PoliciesPayment Options WSCdirect accepts Paypal, American Express, Visa, Mastercard, and Discover. Payment must be made when the order is placed, this includes out of stock items or special order. Phone number to call to place an order: 1-866-965-8200 SHIPPING CHARGES
United States GROUND 2ND DAY AIR PARCEL POST
Canada Standard Worldwide Ex PARCEL POST This chart does not include shipping on tubs and whirlpools, shipping costs for them are product specific. Customers outside of the U.S. or Canada must email or call for a shipping quote. Product Availability In-stock items are generally shipped within 24 hours (business days). Non-stock item shipping times vary between manufacturers. You will be notified on your order confirmation if any item is backordered. Some backordered products can be rushed in at no extra charge, please call for lead times. Product Price, Description, & Color Accuracy We take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for errors found on the site. Sales Tax Pennsylvania residents are subject to state sales tax of 6.00%. International Customers International customers are responsible for any taxes or duty fees that may apply. Warranty Information All warranties provided by the manufacturers of the material purchased hereunder are extended to buyer and no further warranties or indemnification is provided by Seller. SELLER MAKES NO WARRANTIES OF ANY KIND (EXPRESS OR IMPLIED) INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE GOODS. Tracking an Order You will receive an email notification with shipper and tracking information once your order is shipped. If you have questions regarding your order or to check the status of your order, please email us at sales@wscdirect.net Damage, Defect or Shipping Error Claim Shipping damage to small freight items must be claimed within 1 business day of delivery. Customer must call the delivering company (UPS 1-800-pick-ups) and file a damage claim. UPS will then contact us and we will have a replacement shipped to you if one is available. If a replacement is not available in a suitable time-frame your money will be refunded. Damage to heavy freight items must be claimed at the time of delivery. If damage is not reported at that time, we are not responsible if the freight company will not cover the damage. Defective products or shipping errors must be reported within 3 business days. Please open the package and check your order to see if it was picked correctly(it only takes a few seconds). We do the best we can to make sure your order is accurate but mistakes sometimes happen and we are glad to fix them at our cost. Returns, order cancellation If your order has not been shipped you may change or cancel your order at anytime. Once it has been shipped, you will be subject to a 10% restocking fee(MINIMUM $10 CHARGE) for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order. No returns on plumbing fittings, pipe and household cleaners. Pumps can not be returned if the box has been opened. Absolutely no returns after 30 days, no exceptions. Store Pick-up We do not allow in-store pick-up for online sales. We do invite customers to come in and see our showroom but cannot guarantee the same pricing. Clearance Clearance pricing is available only to in stock items. Privacy
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